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Case StudyEvolving the Zumiez “Channel-Less” Experience

In this case study, we take a look at how Onera and Zumiez have partnered to better serve customers with a seamless localized experience.

Zumiez partnered with Onera in 2016 to manage its stores’ product availability via the Dynamic Availability Application.  In 2018, Zumiez implemented optimized, comprehensive order routing logic via the Dynamic Fulfillment application.

Onera’s platform has aligned with Zumiez’s goals to better serve its customers with a more localized and seamless experience—regardless of which way they choose to interact and shop—while also generating meaningful operational efficiencies.

Key Results

  • Significant increase in online product exposure
  • Reduced split package rate
  • Reduced shipping cost per unit
  • More favorable, efficient distribution of volume across the store network